About this policy
This privacy policy gives you information about how Relationship Knowledge collects and uses your personal data through your use of this website, including any data you may provide when you register with us, subscribe to our newsletter or purchase a product.
This website is not intended for children and we do not knowingly collect data relating to children.
Personal data
Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, credit/debit card details, as well as demographic information, and opinions or comments. We only collect the personal data that we need, for example in connection to registering an account with us or placing an order.
How we use information
Your interactions with us will result in personal data being created. For example, when you purchase products from our online shop, register to receive e-communications, or otherwise give us personal information.
Personal data provided to us will be used for the purposes outlined at the time of collection or registration in accordance with the preferences you express.
Personal data collected and processed by us may be used for the following purposes:
- Administrative purposes
- Fulfilment of orders for goods requested
- Communications to you with our newsletter
- Research and statistical analysis in order to:
- improve our understanding of the things that we do that are of most interest to you, and to develop better ways to serve you
- to improve our website to ensure that content is presented in the most effective manner for you and your device.
We never sell your data and your personal data is not shared with third parties or used in any other way (other than described in this policy or as required by law) unless you agree.
How we collect and use anonymous, non-personal data
We use [Google Analytics] to collect information about site usage and performance. We use this data to inform:
- The development of our service (for example, we like to know which browsers most of our visitors are using).
- The information collected automatically in this way does not contain anything that can identify you personally. It provides data about what users do on the site, but not who they are.
With regard to each of your visits to our website, we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, operating system and platform.
- Information about your visit, including, for example, the referral site (e.g. social media channel), date and time, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).
- Our work with third parties, including, for example, payment services, [analytics providers, search information providers,] means that we may receive information about you from them.
Marketing Permissions
We will always act upon your choices around what type of communications you want to receive and how you want to receive them. However, there are some communications that need to happen regardless of your marketing preferences.
These are what we would describe as essential communications to fulfil our promises to you as a buyer of goods from us. Examples of this type of communication would be transaction notification messaging, such as payment confirmations.
Your privacy matters to us, and you are always in control of how we communicate with you. You can update your choices by contacting us at the address below.
If you have chosen to hear from us, we may send you information about topics that you may be interested in.
E-newsletters
You can unsubscribe from our e-newsletters at any time. Just click on the ‘unsubscribe’ link in the email. It appears on every e-newsletter we send out.
Retention
We hold your information only as long as necessary for each purpose we use it. We evaluate the personal data collected by us to determine whether it is current and still needs to be held. Subject to any legal retention requirements, e.g. VAT regulations require appropriate financial records to be retained for six years, you may notify us if you no longer wish your data to be held by us. You may also request details of your personal data held by us. For guidance on submitting individual requests for information, please see ‘Accessing and updating your personal data and preferences’ below.
Security
Once you submit information to us you are no longer anonymous. Any personal information that you choose to give to us will be transferred and stored on secure local servers in a safe, confidential and secure environment.
You are advised that the Internet is not a secure medium. We will use reasonable endeavours to keep your information confidential. Internal procedures cover the storage access and disclosure of your information.
We cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your personal information we use strict procedures and security features to prevent unauthorised access.
Payment details (such as card number and expiry date) go through a secure server operated by our payment service provider and to which we do not have direct access. This means that when you input card data into the payment page, you are communicating directly with the payment service provider and the service provider passes your payment to us, this means that your payment card information is handled by the payment service provider and not processed or held by us.
You are advised to log out after completing any online transactions.
Disclosure
We may disclose personal data if required to do so by the police, or any other regulatory or government authority investigating suspected illegal activities or may do so to protect or defend our rights or property or to protect the personal safety of our employees or the public at large.
Cookies
Information about how we use cookies can be found in our Cookies Policy
Complaints
You have the right to make a complaint at anytime to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Changes to the privacy policy
We keep our privacy policy under regular review. This version was last updated on 2025/05/17.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Accessing and updating your personal data and preferences
You can ask us what information we hold about you by contacting us. A copy will be sent to you as soon as possible but this will not be later than 30 days after your request.
Please keep your information up-to-date by letting us know of any changes to your details, or changes you would like made to your marketing preferences.
Relationship Knowledge Email: info@relationshipknowledge.com
Online Webform: https://relationshipknowledge.com/contact/
